Information and reservation request

Telephone : +33 (0)2.37.49.80.01 - Email : marion.boislandry@laposte.net

Postal dispatch : Domaine du Bois Landry - Lieu dit « La Graiserie » - 28240 Champrond en Gâtine

 

Procedure to follow

To know the tree house availability, make a reservation or order a gift voucher,

- you just need to visit our website www.cabanes-dans-arbres.com

- to contact us at 02 52 56 00 76

- or send us an e-mail to marion.boislandry@laposte.net

 

General Sale Conditions

1. PAYMENT

The total amount of your file is to be paid in full when booking. Upon receipt of your payment, we complete your file. You will then receive by e-mail the reservation confirmation, on which you'll find the practical informations for your stay.


Attention: Any reservation option can be removed in case of a payment delay, the option period being set at 10 days.

 

2. ACCEPTED MEANS OF PAYMENT

- Bank transfer: Banque Credit Agricole Normandie

RIB : 16606 00060 60681521111 67

IBAN : FR76 1660 6000 6060 6815 2111 167

SWIFT : AGRIFRPP866

- Bank check payable to « Cabanes du Bois Landry »

- Vacation checks - contact us at 02 52 56 00 76 for booking

- Credit Card : Mastercard and Visa

Please indicate the reference of your reservation with your payment.

 

3. CAPACITY

The number of people per tree house mentioned in our rates s, corresponds to the maximum occupancy permitted in view of the available equipment. It may not be exceeded for reasons of security and insurance.

 

4. MODIFICATION OR CANCELLATION OF YOUR STAY PRIOR TO YOUR ARRIVAL

Any requested change of dates, place, duration, number of persons or family composition must be validated by our services in a minimum term of 30 days prior to your date of arrival. This request of change may, if appropriate, be the subject of a complementary billing. The processing fees of a cancellation and a refund, or even of a transfer will amount to 18 Euros tax included per file.

For any stay cancelled more than 30 days before the date of arrival, we will retain the equivalent of 30% of the stay. For a cancellation done between 30 and 8 days prior to your date of arrival, we will retain 60% of the amount. For any stay cancelled within 7 days prior to the date of arrival, interrupted or not consumed for whatever reason, the entire amount of the booked stay will be due to or will be remain vested in the Estate of Bois Landry.

Booked stay with a gift voucher: Any change of date must be validated by our services at least one month before the date of the planned stay. This change will need to be substantiated and will require a documentary proof and will be unique. Indeed, in case you should not be able to benefit from your stay at the agreed second date, the use of the gift voucher will be lost. No financial compensation or refund of any kind may be asked.

 

5. MODIFICATION OR CANCELLATION OF YOUR STAY BY THE ESTATE OF BOIS LANDRY BEFORE YOUR ARRIVAL

In case of announced external events independent of our will, such as but not limited to bad weather (storm or thunderstorm), we may be required to modify or cancel your stay. We will then propose to you depending on the availability to defer your stay in our tree houses to a later date. If this proposition does not satisfy you, the entirety of the sums paid by you would be refunded; no other compensation may be claimed.

 

6. CANCELLATION ON SITE

a) you cancel:

In case of your refusal to access to your booked tree house (fear, vertigo..), a rehousing to another tree house may be considered, depending on the availability. However, if this solution is not possible, no refund will be made.

The case of a stay offered by a third person or booked with a gift voucher: if the stay and the proposed peformance are not suitable for our tree house occupants for their own reasons and that they do not wish to benefit from it, and decide to leave the site, no claim on their part or of the person who offered the stay, even refund request, may be granted.

b) the Estate of Bois Landry cancels :

In the case of unfavorable weather (storm or thunderstorm: level of « vigilance orange »), the manager will close the Estate, asking you then to leave your tree house and the Estate. According to the availabilities, a transfer of date for an equivalent stay will be possible.

 

7. CANCELLATION INSURANCE

In order to provide a better service to our clients, we have put in place a cancellation insurance for a price of 5€, optional at the time of booking.

This insurance covers the cancellation of your stay in case of illness, accident or death, of a disaster causing significant damage to your home, if you've been terminated, as a result of road blocks or strikes that prevent you from coming to Bois Landry. In the case of an above mentioned cancellation and if you have subscribed to this insurance, you will be asked a certification in order for the cancellation insurance to work and so that we can either postpone your stay or refund the whole of the paid amount less the cancellation insurance and less the file management fees.

 

8. RATES

Rates appearing on our website or our brochures are likely to be modified depending on the economic conditions or of regulatory provisions and they are to be understood all taxes included. Only the prices listed on your exchange coupon of booking or other confirmation mail are binding.

 

9. CHILDREN

Our tree houses are accessible to children, but depending on the height of the tree house and the type of access they are only accessible from a certain age on. The childrens age is calculated based on their birth date and the date of the beginning of the stay. An official document substantiating the age of the children can be asked at the beginning of the stay.

- the "zip line" tree houses are accessible only from the age of 16 onwards.

- the "scales" tree house named «Oiseaux » is accessible from 12 years on ; the « Nid » and «Duplex» tree houses with their extreme scales 13 m high are accessible from 16 years onwards.

- the " staircase" tree house named « Digue »is accessible from 2 years onwards, the « Colimaçon » and « Sessile » from 6 years and the « Perle » at 10m from 12 years onwards.

- the "suspended walkways" tree house named « M » accessible from 2 years onwards, the « Demoiselles » and « Oiselles » from 6 years and the « Jumelles » from 8 years onwards.

 

10. SPECIAL CONDITIONS

Access to sportive tree houses with a zipline or a scale are accessible with a climbing harness, and are unfortunately forbidden for pregnant women, persons prone to vertigo, sleepwalking or having heart problems or even eyesight problems.

 

11. ANIMALS

Pets are not allowed in the tree houses. Only the guide dogs for the blind are authorized to accompany persons with disabilities.

 

12. VALUABLE ITEMS

It is recommended not to leave valuables in the accommodations.

 

13. COMPLAINTS

Any complaint relating to a stay must be addressed by registered letter with return receipt within 30 days after the end of the stay at the following address: Domaine du Bois Landry - Lieu dit "La Graiserie" - 28240 Champrond en Gâtine

 

14. DISPUTES

In case of legal dispute, the jurisdiction of the Tribunal of Chartres will be sought.

 

YOUR STAY

To prepare your stay: It is essential to equip yourself with a fully charged mobile phone. We recommend that depending on the season and your sensitivity to cold, you bring a sleeping bag. For the single beds, it must be taken along systematically.

A week before your stay, you will receive ane-mail to finalize the organization of your stay, asking you in particular to give us no later than 72 hours before your arrival, your time of arrival and any order of services (dinner). The receptions are held every day at 3 PM, 4 PM or 5 PM and on Fridays until 6 PM. In case of delays or unexpected developments, please notify our services at 06 68 30 70 18. Any arrival after 7 PM on weekdays (on Fridays after 8 PM) will be charged an additional 50€ per tree house.

 

DEPOSIT OF GUARANTEE

Upon your arrival, we will ask you an identification document as well as the payment of a deposit of guarantee of 50€ per tree house to cover if applicable the expense for damaged or missing equipment. Payable in cash, with a check or even with a credit card, the guarantee will be returned to you at your departure.

During your stay, we ask you to comply with all the safety instructions as they have been explained to you by our reception hostess.

On the day of your departure, the tree houses must be vacated before 11 AM. You are asked to leave the place as clean as possible and return the equipment entrusted to you to the indicated location. You are expected at the reception between 10.30 AM and 11 AM, for the last paperwork. Any significant delay may if necessary be invoiced an additional 50€ per tree house.

A guestbook is at your disposal at the reception of the Estate in order to take in your impressions and after your stay you are welcome to describe your experience in writing a notice on the website of « Tripadvisor ».

 
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